FAQs
Q1. Do I need to have an account to order?
A: No, you can also place an order as a guest. But, there are some perks if you have an account with us:
* Quick checkout process
* Easily view your order status and order history
* Receive updates detailing our new releases and special promotions
Q2. Are there any exchange rates?
A: All of our transactions are based in US Dollars. If your credit card is based in another currency, your order total will be calculated in accordance with the daily exchange rate of the date your card issuer processes the transaction.
Q3. How do I change or cancel my order?
A: We reserve the right at any time after receipt of the order to accept or decline the order, or any portion thereof, in our sole discretion, even after the Customer receives an order confirmation or after the credit card has been authorized. If the credit card has already been authorized for the purchase and the order is canceled, we will issue a credit to the original method of payment.
Any cancellation made after an order has been placed, will be subject to a cancellation fee of USD 0.50 regardless of the time the order has been placed (even if it is just a second later) as the merchant processor/credit card charges us a fee for cancellations.
Please note that any orders that have already been packed or shipped cannot be cancelled.
Q4. Can I change my shipping address after placing an order?
A: Please be advised that your shipping address cannot be revised after the order has been processed or shipped. Kindly update your shipping address to your residential address instead of your vacational address as we do not know how long the destination's customs department will have the package on hold.
Q5. Can I use several discount codes in one order?
A: Promotion and discount codes cannot be used in conjunction with other promotions and discounts unless stated otherwise.
Q6. What Do I Do If I Have Missing Items In My Order?
A: If something is still missing, please contact us immediately. The contact should be done in 7 days after the parcel is received.
Q7. Is your factory certified?
A: Yes, our factory is certified with multiple international standards to ensure product quality and safety. We are ISO9001 certified and our products have passed CE, RESAP, SGS, MSDS, REACH, EOGAS, and GRAMA RAY certification. We operate a 100,000 level dust-free workshop and uphold strict quality control at every production stage to meet global compliance and exceed customer expectations.
Q8. Can I start with a small order?
A: Absolutely! We support small orders and offer low MOQ options to help new customers and startups test the market with ease. We also provide free pigment samples and PMU kit trials, so you can experience our quality before placing a bulk order. Let us help you grow step by step!
